Customer Service Excellence

A one-day dynamic session that focuses on successful strategies for managers and empower frontline staff to provide outstanding customer service. (0.7 CEUs)

Agenda includes:

Who is the Customer, Anyway
Customer Service...The COMPETITIVE EDGE
Where Is Your Company Going
4 Major CS Goals to Strive For
Who are the GIANTS in CS
Frontline Authority Means Responsibility
It's more than "Being Nice"
Building Long-Term Relationships
Revelations about Satisfied Customers
Revelations about Dissatisfied Customers
Dazzle Customers with T.R.E.A.T.
What Customers Care About Most:
Top 10
Handling Negative Customer Incidents
Internal Customers also need to be T.R.E.A.T.ed
Beyond the Basics

$245