ISO/IEC 20000-1:2005 is the ISO Standard for IT Service Management. It provides an assessment framework and specification for the adoption of an integrated approach to effectively deliver managed IT services to meet the business and customer requirements. This intensive 3-day course provides students with the necessary understanding of ISO/IEC 20000-1:2005 and the steps required to conduct internal audits of an IT Service Management system. Additionally, the course briefly discusses the differences between BS 15000-1:2002 and ISO/IEC 20000-1:2005. (2.4 CEUs)
08SI21000 Aug 26 – 28 (T-Th, 8am–5:30pm)
$1495
Continuing Education Center | 1100 South Marietta Parkway, Building #WE | Marietta, GA | 30060 | 678-915-7240